Frequently Asked Questions
Everything you need to know about your J. PRESS experience.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided items are in their original, unworn condition with tags attached. Please use our online portal to generate a prepaid return label.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our fit specialists.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery timelines vary by destination and are calculated at the final stage of checkout.